![]() ![]() View the guide here to understand how to build, test and deploy a Viber bot using Gupshup. Using Gupshup as the platform to build the bot and connect to the Public Accounts.Setting up the webhook for the account.Getting access to the public account through application to Viber.Steps involved in building a bot on Viber: There are some guidelines for the badge which can be found here Building a bot on Viber Businesses can add this badge on their website and their social media platforms for promotion. Viber badge is a good option for promotion.Deeplink URLs are another way of directing users to 1-on-1 chat with a welcome message.Discovery has been made easy, you just need to tap on the icon on the top right corner of the app to get the list of all the public accounts.– Image courtesy Viber docs Discovery and Promotion 1-on-1 chat: Direct chat between users and businesses.Public Chat: Allows the business to push contents to all its users helping in building the brand personality and accelerating marketing activities.Info screen: contains information about the business and provides options for the user to interact with the business.Works only on version 6.5.3 and above on Desktop.Works only on Viber version 6.5 and above on Android and iOS.Its main purpose is for businesses to connect with users.Since then more than 1,000 public accounts have been created on Viber with more businesses joining in. With the growing popularity of chatbots, Viber launched Public accounts in November 2016, a new account for businesses to connect with their users. Over the course of its journey, Viber has always kept pace with the competition bringing in tons of features like video calls, group chats, end to end encryption etc. As of December 2016, it had 260 million monthly active users. Viber was founded in Israel in 2010 and since then it has seen a consistent growth in its user base and is currently featured in the top 10 most used messaging apps. ![]() One such messaging channel with almost 900 million registered users is Viber, providing a great opportunity for businesses to have greater reach to the customers. Although there are many factors that influence this decision, one of them is the number of users on that messaging channel. As more and more businesses are looking to join the chatbot bandwagon to grow their reach and improve customer engagement, the real question still remains, “which messaging channel should we choose?”. ![]()
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